My last blog pointed out that safety and health products are, all too often, deceptively dangerous. In combination with automobiles, the US has had a total of more than fifty million faulty products recalled in just the first 7 months of this year. That’s more than 200,000 a day! How can anyone say this is not a defective products crisis?
Some would view this as a sign that our system is broken. Others might view it as a sign that things are getting better – after all, fifty million hazardous products are off the streets, right? Either way, the common thread is that consumer complaints were the impetus that forced manufacturers’ hands. When smart shoppers raise their collective voices and demand safe, quality products, big businesses have no choice but to listen.